Returns and refunds
How cancellations, returns and refunds work for electric bikes and scooters.
Last updated: 26 October 2026
Electric bikes are vehicles, so once one has been ridden or registered it cannot be resold as new. That is why we ask you to test ride and inspect your scooter before you take it. This policy does not limit your rights under the Punjab Consumer Protection Act, 2005.
Cancelling an order
You can cancel any time before the scooter is handed over to you, by WhatsApp or phone. If you paid an advance, we will refund it in full within 7 working days to the same method you paid with.
Damaged, faulty or wrong item at handover
Please check the scooter, charger, keys and documents when you receive it. If something is damaged, missing or not what you ordered, tell us at handover or within 24 hours with photos. We will repair, replace or refund, as appropriate.
Change of mind after handover
We accept a change-of-mind return only if the scooter is unused, unregistered, in its original condition with all accessories and documents, and you contact us within 3 days of handover. Confirm whether a handling or transport charge applies
We cannot accept a change-of-mind return once the scooter has been ridden on the road beyond a test check, registered in your name, or modified.
Faults that appear later
Faults that appear after you start riding are handled under the manufacturer’s warranty. See Warranty and service; we will tell you where to take the scooter.
How refunds are paid
Approved refunds are paid by bank transfer or cash in person within 7 working days of us receiving the scooter back or approving the refund.
Contact us
EV City (a trading name of Fahad Corporation), Lahore, Pakistan. WhatsApp: 0321 484 1218 · Email: email to be added · Business address: registered address to be added