Privacy policy

Last updated: 26 October 2026

This policy explains how EV City, a trading name of Fahad Corporation (“we”, “us”), handles personal information when you use this website, place an order, book a test ride or contact us on WhatsApp or by phone.

Information we collect

• Order and booking details: your name, phone number, email address, delivery or billing address, the model you ordered and any notes you add.
• Price enquiries: when you use a “Get the best price” form, your name, mobile number, city, the model and when you plan to buy.
• Enquiry records: when you tap a WhatsApp button, we record the model you asked about, the date, and which page or website brought you to us, and give the chat a reference number (for example FC-1042).
• Messages: what you send us on WhatsApp, by phone or email, such as questions about models, prices or test rides.
• Technical information: basic data your browser sends when you visit, such as IP address, browser type and pages viewed, and cookies needed for the cart and checkout to work.

We do not ask for card or bank details on this website. Cash on delivery and collection payments are handled in person.

How we use your information

• To process your order, arrange delivery or collection, and contact you about it.
• To answer your questions and arrange test rides.
• To help with warranty questions by confirming what you bought and when.
• To keep records required by law, such as sales and tax records.
• To understand which pages and adverts bring customers, using the enquiry records above.
• To keep the website working and secure.

We do not sell your personal information. We will only send you offers if you ask us to, and you can ask us to stop at any time.

Who we share it with

• Delivery partners, only the details needed to deliver your scooter, if we arrange delivery.
• The manufacturer or its service network (for example Yadea or Volt), only when needed for a warranty claim you ask us to help with.
• Our website team, who manage this website and the enquiry records for us.
• Service providers that run this website: our web host (Hostinger), and font providers (Google Fonts and Fontshare) that receive your IP address when pages load.
• WhatsApp (Meta), when you choose to message us there. WhatsApp’s own privacy policy applies to that app.
• Authorities, when the law requires it.

Cookies

We use cookies that WooCommerce needs to remember your cart and complete checkout; a first-party cookie (fc_src, kept for 60 days) that remembers which website or advert first brought you here and the first page you saw, so we can link an enquiry to it; and your browser’s local storage to remember which bikes you chose to compare. We do not use advertising or third-party analytics cookies. If we add them, we will update this policy.

How long we keep it

We keep order records for as long as needed for warranty support and for the period required by tax and accounting law. Messages and enquiries that did not lead to an order are deleted when no longer needed.

Your choices

You can ask us to show you the personal information we hold about you, correct it, or delete it where we are not required to keep it. Contact us using the details below. We will reply within 14 days.

Security

We take reasonable steps to protect your information, including a secure (HTTPS) connection on every page. No website can be completely secure, so please don’t send sensitive information such as CNIC copies through website forms.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.

Contact us

EV City (a trading name of Fahad Corporation), Lahore, Pakistan. WhatsApp: 0321 484 1218 · Email: email to be added · Business address: registered address to be added